Privacy policy,
in plain English.

This policy explains what happens to personal data when you visit acclaim.agency, contact us or work with us. It covers clients, partner agencies and visitors.

Who we are

Acclaim Agency is a trading name of Dawid Stasiak, who runs a business under the name Momentum Group Dawid Stasiak, ul. Prezydenta Gabriela Narutowicza 40/1, 90-135 Łódź, Poland. VAT PL7272791640, REGON 101740919. He is the controller of the personal data described on this page. You can reach us about your data at hello@acclaim.agency.

When we handle personal data for a client as part of a project, the client is the controller and our agreement with them applies. Read how we process personal data for clients.

If you apply to work with us, you receive a separate notice about how we handle your application when you apply.

What we collect

We only collect what we need to reply to you, run the site and deliver the work.

• What you send us: your work email, your message and, if you add them, your name, company or website. With your message we also record the page you sent it from and, where available, how you first found us.
• What the site records: pages visited, device and rough location.
• What a project needs: contacts, the logins you share and invoices.
• Calls: if you book a call with us, the recording, transcript and notes, unless you ask us not to record.

Why we use it

Each use has a legal basis under the GDPR. We reply to your message and prepare a quote because you asked us to (Article 6(1)(b)). When you write on behalf of your company, we rely on our legitimate interest in answering business enquiries and in knowing which pages bring them (Article 6(1)(f)). The checkbox on our forms confirms you have seen this information. It is not consent. If you no longer want to hear from us, just tell us and we stop.

If you tick the box for emails or sign up on our blog, we send new guides, case studies and service updates, about once a month, based on your consent (Article 6(1)(a)). You can withdraw it at any time with the link in every email or by writing to us. This does not affect emails sent before you withdrew it.

We deliver the work under the contract we signed with you (Article 6(1)(b)). Statistics, marketing and preference tools run only with your consent, which you can withdraw at any time (Article 6(1)(a)). Our hosting provider also counts visits to each page, without cookies and without identifying you, so we know how much traffic the site gets. This relies on our legitimate interest (Article 6(1)(f)). We keep invoices because the law requires it (Article 6(1)(c)), and we keep the site secure and free of spam because we have a legitimate interest in doing so (Article 6(1)(f)).

We record calls to keep accurate notes, based on our legitimate interest (Article 6(1)(f)). We let you know before a call is recorded. If you would rather we did not record, tell us and we will switch it off. We use AI tools to transcribe and summarise calls and to help with our work, and we share with them only what a task needs.

We may keep data longer if we need it to establish or defend a legal claim, for as long as such a claim can be brought (Article 6(1)(f)).

You do not have to give us your data. Without an email address, we cannot reply to you.

Your rights

Under UK and EU GDPR you can ask us to do four things. We reply within one month.

1. 1

   See your data

   Ask for a copy of everything we hold about you.

2. 2

   Fix it

   Ask us to correct anything that is wrong or out of date.

3. 3

   Delete it

   Ask us to erase your data when we no longer need it.

4. 4

   Object or move it

   Object to how we use it, or ask for it in a portable format.

You can also ask us to limit how we use your data while a question about it is open. Where we rely on your consent, you can withdraw it at any time. This does not affect what we did before. If you object to marketing, we stop, and you do not need to give a reason. We do not make decisions about you by automated means alone.

If you think we got something wrong, you can complain to the Polish supervisory authority, the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warszawa, uodo.gov.pl. In the UK, you can contact the Information Commissioner’s Office (ICO). You can also complain to the authority where you live or work.

Data and retention

What we keep, why we keep it and for how long.

Who we share it with

• Hosting and infrastructure

  The servers that run this site and store form messages.

• Email, calendar and CRM

  The tools we use to reply to you, book calls and keep track of our conversations.

• Project tools

  The tools we use to plan and deliver client work.

• Call and AI tools

  The tools that record and transcribe calls and help us draft and review work.

• Cookie consent

  The tool that shows our cookie banner and keeps a record of your choice.

• Payments and accounting

  The services that process payments and keep our books.

Providers that handle data for us work only on our instructions. You can ask us for a current list at hello@acclaim.agency. We may also share data with public authorities when the law requires it.

With your consent, statistics, marketing and preference tools also receive data about your visit: Google, Microsoft Clarity, Hotjar, Ahrefs, Meta, Apollo.io and VideoAsk. Google and Meta also use data from their ad tags for their own purposes, under their own privacy policies, which is why those tags load only if you accept marketing cookies. Our cookie policy lists each tool and what it stores.

Data outside the EEA

Some of our providers are based in the United States. Their transfers rely on the EU-US Data Privacy Framework or the EU Standard Contractual Clauses.

Some members of our team work outside the EEA, so personal data may be accessed from there when their work needs it. You can ask us which countries are involved and how we protect your data at hello@acclaim.agency.

Questions people ask