Keeping your WordPress website well-maintained and secure is necessary, and we’re here to do it for you
WordPress Support
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WordPress Support
Why do I need WordPress Support?
Many people think that once a website is finished, they can just leave it on the web and it’ll work smoothly forever. While this is true in a few cases, there are still major issues concerning this approach.
Mainly, the technologies we use to build our websites aren’t perfect, and people find bugs and security holes all the time. If you want your website to function at 100% all the time, you need to constantly keep it updated.
Furthermore, security issues are open sourced after a year or two, and everyone will learn how to exploit them when they’re made public. Research shows that almost half the websites have serious security risks.
If you have a website for your business or you sell products online, you’ll lose your clients’ trust immediately if your site is ever compromised. That’s why you should be proactive and ensure your website is secure before something catastrophic happens.
Key features
What would Support include?
Plugin updates
We offer weekly, bi-weekly, and monthly plugin and WordPress updates. We ensure the plugins run correctly and there aren’t any compatibility issues. Keeping your plugins updated means your website always uses the latest technologies on the market, and it’ll give you a competitive advantage.
Back-up
We’ll always keep an up-to-date backup of your website. We know that some externalities can’t be controlled, and that’s why we always maintain a backup. You’ll have to worry about losing client information with our backups ever again.
E-mail Support
We offer e-mail support for any unexpected issue that might arise. Our service is fast and helpful, and we ensure we address any issue you might have.
Development
We’ll allocate a fixed amount of one of our developer’s time to you each month that you can do with as you please. Whether you want them to work on a small edit to the theme, widget or page structure, the developer’s time is completely yours.
Process
Our Approach
We have experience working with clients from all over the world, and we currently have contracts with multiple businesses maintaining their WordPress platforms. Thanks to our extensive experience working on supporting businesses of different sizes and with different needs, we’ve been able to create a customizable approach that makes our clients happy:
1
First
Investigation
When we contact us, we listen to you. We make sure we can meet your needs and understand your requirements before signing the contract. We only sign contracts we know we can deliver on.
2
Second
Your own WordPress Expert
We allocate developer time and give you access to our priority email. We make sure it is extremely easy for you to reach us. Services like support function on communication.
3
Third
Analysis
We analyze your website, your requirements, and your business environment, then we’ll come up with a structured plan going forward. We believe that failing to plan is planning to fail, and we make sure you are happy with our approach before continuing.
4
Fourth
Support
Lastly, we’ll keep maintaining your website and delivering reports and analytics to you every month. You won’t have to worry about your website from this point onward.
Why WordPress Support is so important?
What’s the worst case scenario if I don’t have any support?
Your website becoming inaccessible
This might be the most common issue facing your website. Whether it is a faulty plugin update or a heavy load, there are a lot of ways for your website to become inaccessible to your userbase.
This won’t only lead to lost sales, but your clients might stop trusting you when they can’t reach your website after the third try. Our support ensures that your website won’t become inaccessible, or if it does, we’ll keep the downtime to a minimum.
Data leaks and security flaws
This is the worst scenario every site owner is the most afraid of. If you are running an e-commerce platform or any other website that keeps extensive information about its users, you don’t want your site to be vulnerable.
Any unauthorized access to the website means hundreds and thousands of clients having their passwords and email addresses leaked. This won’t only be a PR nightmare, you might even get sued! That’s why having a professional team that manages your security is completely paramount.
Pricing Plans
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WordPress Support Pricing Plans
Silver
$99 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
$149 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included 1 hour per month for development or content management
- Included bi-weekly reports
Platinum
$199 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included 3 hours per month for development or content management
- Included weekly reports
Silver
CA$129 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
CA$199 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included 1 hour per month for development or content management
- Included bi-weekly reports
Platinum
CA$259 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included 3 hours per month for development or content management
- Included weekly reports
Silver
£79 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
£119 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included 1 hour per month for development or content management
- Included bi-weekly reports
Platinum
£159 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included 3 hours per month for development or content management
- Included weekly reports
Silver
€89 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
€139 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included 1 hour per month for development or content management
- Included bi-weekly reports
Platinum
€179 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included 3 hours per month for development or content management
- Included weekly reports
Do you need a custom plan?
If you want to adjust one of the above plans to your needs or have more website to handle feel free to ask us directly. We’ll create special offer for you
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FAQs
Frequently asked questions about WordPress Support
Plugins are an integral part of WordPress, and they are often overlooked. Data shows that plugins are a major cause of security risks. We make sure all of your plugins are safe and we keep them up-to-date and apply the latest security patches.
Sometimes, a plugin update might cause your website to display incorrectly or have other issues, we resolve all of those issues and make sure it is running smoothly.
While support doesn’t include major changes to the website, if it can be done within the limited developer time allocated to you, our team will be more than happy to accommodate your needs.
If you need big UI/UX or backend changes, our team also offers these services.
Our services are completely confidential, and we never put our names on websites we develop maintain – neither in the source code nor the UI elements.
While we created these plans to appeal to a wide variety of needs, we recognize that some clients might want something different. That’s why we ask you to contact us with your needs, and we’ll be more than happy to iron out the details with you.
Providing support and maintenance!
If you want to keep your WordPress website at 100%, contact us now! We’ll keep your WordPress and plugins up-to-date and make sure everything works effectively.