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Keeping your WordPress website well-maintained and secure is necessary, and we’re here to do it for you
WordPress Support & Maintenance services
WP support & custom plans
Why do I need expert WordPress maintenance services
Many people think that once a website is finished, they can just leave it on the web and it’ll work smoothly forever. While this is true in a few cases, the majority of websites will have issues that need to be addressed. WordPress websites require ongoing maintenance services and support to ensure they run smoothly.
WP maintenance services description
WordPress maintenance refers to several tasks aimed at monitoring and improving the functionality of the site as well as security. The web needs constant maintenance and support to run smoothly and efficiently. This job can occur weekly, biweekly, or monthly.
WordPress maintenance services include various tasks such as updates, speed optimization, malware removal and so much more.
Maintenance service example
For example, a WordPress maintenance service may offer monthly software updates to keep your website up to date with the latest features and security patches. They may also offer ongoing security monitoring to detect and prevent any potential threats to your website. This may also involve:
- optimizing images,
- reducing the size of files,
- and optimizing code to improve website performance.
Best WordPress maintenance service features
What is included in a WordPress website care plan?
WordPress core updates
One key step in our WordPress maintenance services is updating the WordPress core. We run WordPress updates to ensure that the website is compatible with the latest browser version. That works on all operating systems. And that the latest security patches are implemented.
WP plugin updates
We ensure the plugins run correctly and there aren’t any compatibility issues. Running plugin updates means your website always uses the latest technologies on the market. The use of the newest features will give you a competitive advantage.
Website backups
Regular backups are an essential part of any WordPress maintenance service. They ensure that your website data is safe and can be easily restored in the event of a disaster. Moreover, our developers always create backups before running any updates and maintenance on your site. This way if an update changes anything on your site, they can restore it so that it functions properly.
Adding new features
Another cool aspect of WordPress maintenance services includes adding new features to your site. You may ask us to implement some small new features during this process. But you may also gain new features due to plugin updates and even software core updates. Our QA testers will check out any new features added to ensure that everything is working perfectly, before giving your site back to you.
Optimize website speed & performance
A key element of WordPress maintenance services here at Acclaim is website 👉 speed optimization & performance optimization 👈. A fast loading site with great performance will improve the overall user experience. A fast site will rank higher in Google thus bringing you more potential customers. It will also reduce the bounce rate, meaning users will stay on your site longer.
Boost website security
Security scans are another crucial part of any WordPress maintenance service. Using security monitoring can help remove malware the moment it occurs thus reducing damage. Moreover, they help to identify and fix any security vulnerabilities before they can be exploited by cybercriminals.
PLANNING WORDPRESS TASKS & SUPPORT TICKETS
What about additional tasks during WordPress maintenance?
Scenario #1: Something on the website falls apart after maintenance
First, you need to pick from one of our three maintenance plans. These maintenance plans form the foundation for your site maintenance and support. But if during these maintenance services, something goes wrong, for example, certain pages on your site crash. Or a contact form stops working etc. This is no longer included in the cost of the plan.
For things like this, we charge you separately and we give you an estimate of how many hours we need to fix this problem. Moreover every week we let you know many working hours were spent fixing your website. At this point, we will bill you for time and material. This is no longer part of our maintenance service rate.
But it is important for you to know that if you do not want us to work on your website for more than X hours per month, we will not cross that limit. We are fully transparent in our time and cost estimations. We don’t want you as our customer to be surprised by the bill or the number of hours spent on your site.
Scenario #2: Additional website edits & custom development hours
Some of our customers let us know in advance how many additional hours they need for our developers to spend in addition to our standard maintenance services. So for example, they pick the silver plan plus 20 hours and we can give them a discount. During these extra hours, we can carry out various development services such as speed optimization, customizing a plugin, boosting site security, etc.
It’s important to note, however, that if you do not give us enough tasks to fill those previously agreed upon 20 hours, they do not transfer to the next month. You lose those hours & are charged for them.
It is a good idea to establish these hours ahead of time so that we logistically make time for your project. If you are to reach out to us that you have 60 hours worth of tasks that need to be done, yesterday. We may not be able to logistically make room for your project and those tasks.
If you are lucky we may be able to get some work done, but definitely not all of it. So planning ahead and establishing additional working time upfront is the best option.
Why WordPress Support is so important?
What’s the worst case scenario if I don’t have any support?
Your website becoming inaccessible
If you avoid WordPress maintenance services your site will become inaccessible. This can be due to a faulty plugin, a content-heavy site, security breaches and so much more. There are various reasons & ways that your site may no longer be usable. You may find that instead of your website, you see the white screen of death.
This will lead to a loss of customers and a loss of business. Customers may not trust your website if they are unable to access it. Moreover, it may be flagged by Google, as being untrustworthy which will only further scare your customers. Not to mention you will drop in search engine rankings.
Data leaks and security flaws
This is every website owner’s worst nightmare come true. It’s when the data on your site leaks or someone hacks your site. You don’t want someone to leak your company data or worse your customer’s information.
When a data leak occurs or a security flaw, you can see thousands of passwords, emails, and other personal information leaked. This is really bad for your company’s reputation. Not to mention you run the risk of being sued, which means you will be buried in legal fees. This is why you need a professional team to manage the security of your website.
Expert WordPress support
When should I turn to WordPress maintenance services?
There are numerous scenarios in which you should turn to a company that provides ongoing WordPress maintenance services. The first scenario is you want the ability to constantly update the website with new offers, products, and promotions. Secondly, you want to be able to quickly launch new landing pages with high-quality content.
Thirdly, you want to improve website speed and Google rankings as a result. Another scenario is you want your website to be secure and achieve a positive user experience. Lastly, you want a quick turnaround time for maintenance tasks. But above all, you should turn to WordPress maintenance services if you do not want to pay a pretty penny to have to rebuild your site from scratch.
Reliable professionals & support hours
What do I gain from a WordPress Support Agency?
You decide to look for an agency to help with WordPress maintenance tasks because freelance developers are not always reliable. Moreover, freelance WordPress developers may not have the ability to showcase their expertise. Additionally, some freelancers are not the best at communication which may make website edits difficult. Also, tasks may not be completed on time which can be frustrating. But certain errors if left too long can affect site loading speed optimization, performance, etc.
When you use a WordPress Support Agency you gain strong communicators with proven expertise. Moreover, developers work in a team which makes it easier for them to stick to their deadlines. You have a central point of contact with developers, QA testers, and project managers to answer any technical questions you may have.
Take advantage of WordPress premium support services
Why you should use professional WordPress maintenance services?
Don’t lose your investment
The initial development of your site was a hefty investment, you definitely do not want that money to go to waste. You don’t want to lose your website because it wasn’t being taken care of properly.
Staging site for maintenance services
All maintenance tasks are done on a staging site. This means that all updates & maintenance are performed, tested, fixed, and then moved to production. Developers have access to backups if anything changes or breaks during updates to restore your site. Plus your WP site doesn’t have much downtime as it continues to work while we run maintenance on a staging.
Less expensive than rebuilding your site
Investing in expert website maintenance is less expensive than rebuilding your site from zero. Even if you were to pay per month for an entire year, this is still a smaller cost than rebuilding a crashed site.
Access to WordPress developer
You have access to a developer who is tech-savvy and can fix any issues in the blink of an eye. Save yourself the headache by trying to run maintenance tasks by yourself. Also, if you are a business owner there are much more valuable uses of your time than trying to maintain your site.
WordPress & eCommerce support
WordPress maintenance & WooCommerce maintenance service go hand in hand
If you are considering WordPress maintenance services you should also consider WooCommerce support & maintenance. The two go hand in hand. In an ideal world, they should be maintained and updated together. This way everything on your website & online shop is running smoothly.
Some of the tasks that are performed for your WordPress maintenance services are similar to WooCommerce. But there are some nuances such as testing out checkout procedures. Not to mention speed optimization for an eCommerce store is crucial if you want to make more money.
Learn More
Process
How do our WordPress maintenance services work?
We have experience working with clients from all over the world, and we currently have contracts with multiple businesses maintaining their WordPress platforms. Thanks to our extensive experience working on supporting businesses of different sizes and with different needs, we’ve been able to create a customizable approach that makes our clients happy:
1
First
Initial contact & picking a plan
When you contact us, we listen to you. We can help you pick the right plan for you. Moreover, we can figure out how many additional hours they want to add for small website edits. We make sure we can meet your needs and understand your requirements before signing the contract. We only sign contracts we know we can deliver on.
2
Second
We onboard you to our maintenance services
We give you access to our ClickUp and Slack. You can communicate with our developers & dedicated project manager. On our ClickUp workspace, you can drop tasks that you would like our developers to take care of. Whereas, on Slack, you can ask any questions and be in constant communication with our development team & project manager.
3
Third
We analyze the health of your WP site
Our development team takes the time to analyze the health of your site. So we check if your site is optimized properly. Moreover, we test if it is fast-loading. Additionally, our developers will see if there are no security issues.
4
Fourth
We set up a staging site along with a testing & local environment for your site
After we analyze the health of your site we set up some initial things that are crucial for maintenance and support services. We set up a staging site to run all tasks before we move them to production. Moreover, we set up a testing & local environment for your site.
5
Fifth
Our developer takes the time to get to know your site
During all this, our developers take the time to get to know the code that was written to build your site. They also get to know the structure of your site, how the files are organized, and where to find various aspects needed during the maintenance process.
6
Sixth
We build and add security measures to your WordPress site
Next, we run security procedures on your WordPress website. During this time we build and add extra security measures to your site. These extra measures improve the security of your site.
7
We run the first updates
Now, we can run the first updates & maintenance services for your WordPress site. The first update can take several hours. Updating plugins can take a long time, the same is true with updating WordPress core software. This is especially if your site has been left alone for months or even years.
8
Cyclical WP support services
Once the initial setup and first support are done, the cyclical maintenance and support services take less time and are easier to run through. During each maintenance service, you will receive a report about your website. And from this point onward you don’t have to worry about your WordPress site.
Best WordPress maintenance services
What do you get with Acclaim’s WordPress maintenance & support?
There are three major advantages when choosing Acclaim’s WordPress maintenance and support services.
Ease of communication
We introduce our customers to Slack and Clickup to help with communication and task organization. On Slack, our customers can communicate with our developers, QA testers, and project managers about all things regarding their site. They can receive answers to important questions or provide our team with the knowledge that will help us better your site.
When it comes to ClickUp, you will be able to create various tasks that need to be taken care of during maintenance services. Moreover, you will be able to establish priority support for each task. So if you have a task that is a higher priority you can set up the task as urgent, whereas for other tasks you can set priority from none, low, normal, or high. This lets us know what needs to be done ASAP and what can wait a little bit.
Pricing transparency
So aside from picking a plan, you can also let us know how many additional hours you would like us to spend on your site each month. For additional time as we have mentioned above in 👉 Scenarios 1 & 2 👈, we bill time and material. But we are always upfront with our time estimations and we do not start work on something without the green light from you.
Plus you can always assign limits and we will not go over that limits. So if you want us to only work an additional 15 hours per month and that’s it. That’s fine we will hit that 15-hour mark and then come back the next month to keep working.
We communicate with you every step of the way, this way you are not surprised by the invoice at the end of the month.
Maintenance services report
Every time we run maintenance services on your site we generate a report. In this report, you will find information about the number of plugins that were updated. You will see information about the latest version of WordPress that your site is built on. Moreover, you will find information regarding site security. Also, you will see how many backups were created & how many you have in total. Lastly, you will find information about website performance optimization & speed optimization.
Check out an example of our 👉 maintenance report 👈
Contracts
We sign with our customers a contract, while there are no cancellation fees or startup fees, it gives everyone a clear understanding of our cooperation. Moreover, if you decide that you no longer need the maintenance services we require a one-month notice period.
Pricing Plans
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WordPress Support Pricing Plans
Silver
$149 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
$199 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included every 2 weeks report
Platinum
$249 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included weekly reports
Silver
CA$199 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
CA$259 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included every 2 weeks report
Platinum
CA$329 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included weekly reports
Silver
£129 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
£169 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included every 2 weeks report
Platinum
£219 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included weekly reports
Silver
€149 per month- Once a month WordPress & plugins updates
- Once a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included monthly reports
Gold
€199 per month- Twice a month WordPress & plugins updates
- Twice a month Backup of project
- Included WordPress Security
- Included e-mail support
- Included every 2 weeks report
Platinum
€249 per month- Once a week WordPress & plugins updates
- Once a week Backup of project
- Included WordPress Security
- Included e-mail support
- Included weekly reports
Do you need a custom plan?
If you want to adjust one of the above plans to your needs or have more website to handle feel free to ask us directly. We’ll create special offer for you
Get WordPress Support
Recent Projects
WordPress Support & Maintenance projects
Monte Carlo Data
www.montecarlodata.com- Load time 0.7s 🔥
- Page Speed (Desktop) 97/100 🚀
Monte Carlo Data offers its customers end-to-end data observability. It allows companies to see when their data breaks and when to fix it. The data teams are able to solve any issues while you sleep peacefully at night. Moreover, they help prevent data downtimes.
They came to us for WordPress site support & maintenance services. As part of these services, we added some new features and functionalities to improve the user experience. Our developers added hovers, anchors, and buttons. This will help attract user attention and make it easier for them to navigate the site. Moreover, they cleaned up the contact form, getting rid of errors that pop up. Additionally, our developers improved site performance by 200% while bettering page loading time making it 5 times faster.
How fast can professionals complete WordPress maintenance
How long does WordPress maintenance take?
So when we are first introduced to a project our developers need time to learn your project. This typically can take anywhere from 18 to 20 hours. They need to familiarise themselves with the code that has been written. Moreover, they need to understand the structure of your site. Also, during this time they may see what is going wrong and where which will help them when it times to repair your site.
Additionally, for any WordPress site that has not been maintained for months or even years, the initial support process will take a lot longer. The preliminary support can take several days. However, once we get over that initial hump, each next cyclical maintenance services take less time. Cyclical support can take a few hours, as opposed to several days.
FAQs
FAQ about All-in-one WordPress Maintenance service
Check out some answers to your most frequently asked questions about WordPress website maintenance.
Learn MoreThe process of onboarding new customers is super simple. In fact, it can be broken down into 4 easy steps.
- You choose from one of our 3 plans plus the number of additional development hours. You may also, decide to build a custom plan for your website maintenance services
- After that, we will ask for access to your WordPress site & web hosting service.
- Then we will start scanning your site to check what aspects need to be maintained, updated, fixed, etc.
- Now you can rest easy knowing that the maintenance services of your WP site are in great hands.
Plugins are an integral part of WordPress, and they are often overlooked. Data shows that plugins are a major cause of security risks. We make sure all of your plugins are safe and we keep them up-to-date and apply the latest security patches.
Sometimes, a plugin update might cause your website to display incorrectly or have other issues, we resolve all of those issues and make sure it is running smoothly.
While support doesn’t include major changes to the website, if it can be done within the limited developer time allocated to you, our team will be more than happy to accommodate your needs.
If you need big UI/UX or backend changes, our team also offers these services.
Our services are completely confidential, and we never put our names on websites we develop maintain – neither in the source code nor the UI elements.
While we created these plans to appeal to a wide variety of needs, we recognize that some clients might want something different. That’s why we ask you to contact us with your needs, and we’ll be more than happy to iron out the details with you.
Estimation of your project
Get a free quote of your WordPress project
Feel free to fill in the form below or contact me directly at dawid@acclaim.agency. I’ll get back to you within a few hours!
Dawid Stasiak
CEO & Founder at Acclaim
Run My Project
Testimonials
I cannot speak more highly of Dawid, Daniel and the entire Acclaim team. They have been incredible in how fast they delivered extremely high quality code, with little to no need for QA. Not only did they deliver on everything that we had spec’ed out, but they also implemented significant improvements on their own. Cannot recommend them enough!
Dan PilatCo-Founder at The Decision Lab
Dawid and the team are great to work with, reliable, effective, and high quality. Their communication and responsiveness is excellent and we’ve really valued working with them. Highly recommended!
Gordon McLachlanManaging Director of Primate
Finishing the project on time and under budget, Acclaim developed a quality website that aligned with project goals. Communication between teams was excellent, making it easy to implement changes throughout the project. Their responsive team lead ensures the project ran smoothly.
Arlo GilbertFounding CEO at Osano
Thanks to the new website that the Acclaim team launched, the company now has a complete rebrand wherein they are more modern, easier to understand, and more competitive in their field overall. The company credits the team’s success to their communication and responsiveness.
Dariusz ŁukowskiSenior Product Designer at INT4
Acclaim have always been a pleasure to work with. They listen carefully to the project requirements, but also offer invaluable feedback and suggestions. I found Acclaim efficient, reliable and professional.
Jowita EmbertonCEO & Founder at Brandpa
The guys from Acclaim are always very fast to fulfill my desires on a high quality level. They not just realize my ideas – they improve them. The quick communication and creative proposed solutions lead to a productive cooperation. I’m working in Germany and never met these guys personally. But it feels, like they are a part of my team and always around the corner.
Philipp ArnoldtDoP & Photographer at Philipp Arnoldt
Quick WordPress fix
Skyrocket My Website
Expert WordPress maintenance & support
If you want to keep your WordPress website at 100%, contact us now! We’ll keep your WordPress and plugins up-to-date and make sure everything works effectively.